PanzerGlass® Terms and Conditions

The webshop is operated by PanzerGlass A/S, CVR No. 34902380, Delta 8, Søften, 8382 Hinnerup, Denmark. You can find our contact details at the bottom of these Terms & Conditions.

Before you can order a product from the webshop, you must accept these Terms & Conditions and our Privacy Policy. You do this by actively confirming that you have read and accepted these Terms & Conditions.

Purchase agreements made through the webshop are concluded in English, and all communication relating to the agreement will take place in English.

We only sell and deliver within the United Kingdom, which means Scotland, Wales, Northern Ireland and England. Please note that certain islands and territories are excluded from our delivery area.

Order

On the webshop, you can find information about a wide range of products, including sizes, compatibility, colours and prices.

This information is intended to provide you with the best possible basis for assessing a product before placing an order through the webshop.

In your shopping cart, you can see the products you have selected as well as the total price of your selected products. Prices are stated in Pounds (GBP) and include VAT and delivery costs.

You are not bound by your order until you have completed the following steps:

• Your order
• Information
• Payment

You may cancel the process at any time during any of these steps.

Payment

We accept the following payment methods:

• VISA
• VISA Electron
• Mastercard
• Apple Pay
• PayPal

Payments made through PayPal are not covered by the right to appeal. Please refer to PayPal's website for further information about their terms and conditions.

PanzerGlass® uses an approved payment server, Reepay, which is PCI (Payment Card Industry) compliant and encrypts the transmission of your card details using the SSL (Secure Socket Layer) protocol. This encryption helps ensure that unauthorised persons cannot intercept your card details after you have authorised the payment.

Payment will only be charged to your account once the product has been dispatched. All amounts are stated in euros Pounds (GBP) and include VAT.

There are no fees for card payments.

Reservation of Funds

If you pay with an international payment card, the amount will be reserved immediately. The funds will remain reserved on your card or account until:

1. We charge the amount when the product is dispatched; or
2. The funds are released in accordance with the terms agreed with your card issuer.

You can find more information about the rules applicable to your specific card by contacting your card issuer.

Order Confirmation

Once you have confirmed payment for the products you have ordered, you will receive an automatically generated confirmation from us by email.

The email will contain a summary of your order, including product type, colour, size, compatibility, price including VAT and shipping, as well as your order number. The email will also include a PDF copy of these Terms & Conditions and information on the Legal Guarantee.

We recommend that you keep this email in case you later need to contact our Customer Service team, submit a complaint or otherwise refer to your purchase.

Order Processing

We send your order to our warehouse as soon as you place it. This allows us to process your order as quickly as possible and confirm product availability without unnecessary delay.

If, contrary to expectations, a product is not in stock, we will notify you by email as soon as possible.

If the product is in stock, we will arrange delivery as quickly as possible.

We aim to dispatch your order from our warehouse as quickly as possible. If you place your order on a weekend or public holiday, your products will generally be dispatched on the next business day.

Shipping Information

Once your order is dispatched from our warehouse, you will receive an email containing a reference to your order number.

The email will also contain information relevant to your shipment, which we recommend that you keep, including a tracking number from the carrier.

Shipping and Delivery

Unfortunately, it is not possible to collect your products directly from PanzerGlass A/S in Hinnerup. Your products will instead be delivered as a parcel by the relevant carrier.

A product is considered delivered when it is in your possession, i.e. when it has been delivered to your address or when you have collected it from a parcel shop, post office or similar collection point.

Your order will normally arrive at your nearest parcel shop or post office within 4–10 business days.

Delays caused by third parties may occur, so the delivery time should be seen as an estimate from the date of shipping rather than the date of purchase.

Shipping Limitation: Please note that our shipping services do not extend to any islands in Europe. We apologize for any inconvenience this may cause, but our shipping is restricted to mainland destinations within Europe. Orders placed for delivery to European islands will not be processed or shipped.

Right of Withdrawal

As a consumer, you have a 30-day right of withdrawal when purchasing from us.

The withdrawal period expires 30 days after the date on which you receive your product. If you have ordered several different products in one order, all products will be delivered at the same time.

This means that you have 30 days from the date of receipt to notify us that you wish to return the product. You can use our Return Portal or the standard withdrawal form attached to your order confirmation.

You cannot exercise your right of withdrawal simply by refusing to accept delivery of the product without also notifying us that you wish to return the product.

Partial Withdrawal from the Purchase

If you have purchased several products from us, you may return one or more products even if they were purchased as part of the same order.

You can return the product by using our Return Portal, which can be found at the bottom of our website under “Returns Portal”.

We will send confirmation of your withdrawal to your email address.

As an additional service, PanzerGlass® also covers the shipping costs associated with the return, provided that the return is made through our Return Portal using the return label provided.

If you choose to return the product using another method, you will be responsible for the return shipping costs.

Returns

Once you have notified us that you wish to return the product, you have 14 days to return the product to us.

Please note that you are responsible for the product while it is being returned. If the product is damaged during transportation back to us, you will be liable for the damage.

Condition of the Product When Returned

If the product has lost value because you have used it in a way that goes beyond what is necessary to establish its nature, characteristics and functionality, you may only be entitled to a partial refund.

The amount refunded will depend on the product's commercial value. In certain cases, this may mean that we deduct an amount corresponding to the reduction in value.

Please note that the packaging has a significant impact on the product's resale value. If the product is not returned in its original packaging, or if the packaging is damaged, we may therefore deduct the reduction in value from your refund, meaning that you may not receive the full purchase price.

Refund of the Purchase Price

If you return a product, we will refund your payment. If the product has decreased in value, including where the packaging has been damaged, we will deduct the amount for which you are liable.

We will refund all payments received from you, including delivery costs. However, this does not include additional delivery costs incurred if you selected a delivery method other than the least expensive standard delivery method offered by us.

The refund will be made no later than 14 days from the date on which we receive your notification that you wish to return the product.

We will issue the refund using the same payment method that you used for the original purchase unless otherwise agreed.

We may withhold the refund until we have received the returned product, unless you provide documentation showing that you have returned it.

Return Address

Products must be returned to:

PanzerGlass C/O MAERSK
Prinsessens Kvarter 13
7000 Fredericia
Denmark

We only accept parcels sent directly to this address.

Exchanges

Products cannot be exchanged directly for another product.

Instead, you can receive a refund for the product you purchased, and we can assist you in placing a new order for the replacement product.

Shipping Errors

If, unfortunately, we have not delivered the products that you ordered and that are listed on your invoice and/or delivery note, please contact our Customer Service team at customercareuk@panzerglass.co.uk and provide your order number.

We will investigate your order as quickly as possible and get back to you.

Legal guarantee

As a consumer, you benefit from the local statutory mandatory legal guarantee of conformity for the products you purchase from us. We are liable to you for any lack of conformity which exists at the time of delivery, and which becomes apparent within the period provided for by the local legislation applicable to your purchase.

If your complaint is justified, you may, depending on the circumstances, be entitled to have the product repaired or replaced, receive a refund, or receive a reduction in the purchase price.

You must submit your complaint within a “reasonable period” after discovering the defect. If you submit your complaint within two months of discovering the defect, it will always be considered to have been submitted within a reasonable period.

To submit a complaint, please provide your order number (e.g. #UK1000), product name or product number (SKU), a description of the defect and how it occurred, as well as a photograph showing the defect.

Please contact us at customercareuk@panzerglass.co.uk.

For a complaint to be considered valid, the defect must not have been caused by using the product outside its intended purpose or by normal wear and tear.

PanzerGlass® screen protectors are designed to absorb damage caused by drops and impacts and may therefore break in order to protect the original screen of the device. Damage resulting from ordinary use of this nature is therefore not considered a valid complaint.

We reserve the right to request that the physical product be sent to PanzerGlass A/S for inspection. Reasonable shipping costs associated with returning the product will be covered by PanzerGlass® if the complaint is justified.

The product must always be returned in suitable and secure packaging. Please remember to obtain and retain proof of shipment.

Address for Products Returned in Connection with a Complaint

PanzerGlass C/O MAERSK
Prinsessens Kvarter 13
7000 Fredericia
Denmark

We only accept parcels sent directly to this address.

When returning the product, please include a detailed description of the issue.

Privacy Policy

You can find more information about our Privacy Policy on our website.

Complaints Procedure

If you, as a consumer, wish to complain about your purchase, please first contact us at customercareuk@panzerglass.co.uk.

If we are unable to reach a satisfactory solution, you may submit a complaint to your national dispute resolution authority.

When submitting a complaint, you must provide our email address: customercareuk@panzerglass.co.uk.

Reservations

We cannot guarantee that the colours displayed on the webshop accurately reflect the actual colours of the products. The way colours are displayed may vary depending on your computer and display settings.

Information on the webshop may be changed without prior notice.

Personal Data and Cookies

The current PanzerGlass A/S Privacy Policy and information about our use of cookies are available on our website.

Copyright and Trademarks

The products and content available on the webshop, including text, images and audio, are protected by copyright and belong to PanzerGlass A/S.

Products and other content on the webshop may not be used, reproduced, modified or copied without the prior consent of PanzerGlass A/S.

Products available for purchase on the webshop bear trademarks registered by PanzerGlass A/S or Retail Distribution, a company affiliated with PanzerGlass A/S.

These trademarks may not be used for commercial purposes without the prior consent of PanzerGlass A/S.

Contact Information

If you wish to contact PanzerGlass® Customer Service, you can reach us by email at:

customercareuk@panzerglass.co.uk
We are not available on weekends or public holidays.

You can also contact us by post at:

PanzerGlass A/S
CVR No. DK34902380
Delta 8
Soeften
8382 Hinnerup
Denmark
Att.: Customer Service – E-Commerce

These Terms and Conditions and Return Policy were last updated on 28 September 2026.